With the KASKO policy we have made this idea a reality. In fact , our parcels enjoy special attention from insiders:

• The courier is aware of handling fragile goods;
• The courier is aware that he is dealing with insured goods;
• Your products are not overlaid by other merchandise.

As a result we have drastically reduced the drawbacks. In addition to being insured, the goods travel in the preferential lane.

In short, your products will be treated with kid gloves.

Once the arrived product is damaged, all you need to do is:

1. Take a photograph of the damage;
2. Specify the codes of the products arrived in the email;
3. Send everything to the following e-mail: assistenza@caldaiemurali.it

• Once we receive photos and car codes, we'll do a quick check with your insurance company.
  
• Once suitability has been verified, we will quickly ship the new item or refund the whole.
  
• NB: the report must be made no later than 10 days after receipt of the product.